Frequently Asked Questions
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Q. What days and hours are you open?
A. Please click here for meal delivery service hours of operation.
Q. Where are you located?
A. Our address is 2111 Sam Bass Road, Round Rock, TX 78681.
Q. How do you package the food?
A. Our meal delivery products are fully frozen except for some fresh sides. Some of the entrees are oven-ready and packaged in disposable aluminum containers. Others are delivered in ziploc baggies. These would have different components that you would prepare on a stove top or place in a crock pot.
Q. How long can I keep the food in my freezer?
A. While personal habits vary, we recommend food be consumed within 3 months of purchase.
Q. What is your typical serving size?
A. All of our sides and entrees are 3 adult servings. Our soups are sold in quarts. The chicken breast entrees contain three chicken breasts that are five ounces each. Generally, our three-portion entrees contain one pound of meat. We are told that our entrée portions are generous, so some families can get more servings out of some entrees. When ordering from The Studio Kitchen, please keep in mind that we offer family-oriented meal delivery service and that we do not do single servings.
Q. How do we get your food?
A. You can either pick it up at our storefront on Sam Bass Road in Round Rock, or you can have it delivered. We deliver daily and you can receive your meals the same day if your order comes in before 1:00 pm on Mondays, Wednesdays, and Fridays, unless you are located south of the river. On Tuesdays, Thursdays, and Saturdays, we deliver to all of the greater Austin area. On Wednesdays, we ship any UPS orders that can be delivered via road freight that will arrive at the destination the next day.
Q. Why does the name “Rossini’s Inc.” appear on my credit card statement when I purchase from The Studio Kitchen?
A. Rossini’s Inc. is the corporate name of my family’s previous restaurant businesses in East Texas. When we began The Studio Kitchen, it was much more meaningful to keep this as part of my business name.
Q. Is your delivery free?
A. Since you can order as little or as much as you prefer, there may be a nominal delivery fee unless you meet the current minimum order for free delivery. Please contact us for the current delivery rates.
Q. Is your food organic?
A. As of April, 2018, almost all of our produce is organic, and many other ingredients are as well. As of May 2016, we buy our beef exclusively from Pine Tree Ranch. Our ground pork is local, pastured from Dyer Dairy in Georgetown. Our natural, hormone free, injection free chicken is purchased from US Foods. We get our ingredients from a multitude of sources, including, US Foods, FreshPoint, Johnson's Backyard Gardens, Cawoods, COSTCO, HEB, Sprouts, and others. Please see each menu items for the specific ingredients.
Q. Do you give out recipes?
A. We review virtually hundreds of recipes and test at least four recipes for every one that makes it to our menu. Recipes are one of our most important intellectual properties. Just like a trademark, patent, business formula, or trading policy, it is something that remains guarded and protected. As such, we regret that we cannot give out our recipes.
Q. My husband doesn't like mushrooms. Can they be left out?
A. On some of the stovetop entrees and fresh sides, certain ingredients may be left out by you at the time of cooking. But mostly, all entrees and sides are prepared the same way and the chefs are not able to take special requests when assembling.
Q. When will the new menu appear on the website?
A. We publish the new menu during the last week of the previous month.
Q. Do you offer gift certificates?
A. Yes! You can purchase gift certificates online.
Q. Do you offer the nutritional information, such as calories or fat content, on menu items?
A. Yes, we offer nutritional information. Click on the entree name or picture, scroll down, and you will see the Nutritional Information following the Product Description.
Q. When will my delivery order arrive?
A. Given the many orders we deliver each day, we are unable to provide a specific window of time for delivery to your door. However, you do not need to be home when we deliver as the orders are packed in polystyrene coolers or insulated bags and surrounded by frozen gel packs that have proven to keep your food frozen for many hours and food safe for well over 24 hours.
Q. If I want to return my delivery cooler or insulated bags, can you pick them up?
A. We pick up coolers and bags on your next delivery. You can also drop them off at The Studio Kitchen (2111 Sam Bass Road, Suite 1600). We reuse and recycle the coolers and gel packs to provide sustainable meal delivery solutions.
Q. Do I need to throw away the gel packs inside?
A. No, please send them back. These food-safe gel packs are filled with water and can be used again. We like to reuse the ones that are in good condition.
Q. How do entrees in a pickup or delivery come packaged?
A. If it is a bagged item, you will receive gallon-size ziploc bags with three servings in each bag. If the item is in a tin, you will receive three servings of food in each container.
Q. I want to buy one entrée from you. Is there a minimum order?
A. There is no minimum order! Order as much or as little as you want!
Q. Do I need to bring in a cooler when I pick up an order?
A. When you pick up pre-assembled entrees, they are frozen and provided in a paper sack. Unless you have a long trip home, a cooler is not essential.
Q. I don’t like an entrée that I ordered and I have extras, can I return it or get my money back?
A. Based on many years of receiving surveys, we know that everyone has different tastes. We differentiate between, “I did not like it,” and “there seems to something wrong with an entrée.” If there was an error made by our chefs in the preparation of an entrée, then we will certainly refund your money. Unfortunately, since we are a small business, we cannot refund an entrée because you did not like it. We work very hard to ensure that the majority of people think our food is great (just see our Yelp and Google reviews, as well as reviews of individual entrees on our website). However, we have learned from many years of experience that we cannot please 100 percent of the people 100 percent of the time with regard to taste preferences. If you are not happy with something, please email us with a brief description of what you feel is unsatisfactory and we will do what’s right. As for returning entrees in order to get refunded, we can never take anything back that leaves the premises as this violate health codes.
Q. What about food allergies such a peanuts, eggs, and so on?
A. As we run a commercial kitchen that carries many ingredients, we cannot emphatically state that we are “peanut free” for example, because there is always the small chance that an item could end up in an entrée. By clicking on each item in our shopping cart, you can see the exact list of every ingredient in that item. Just understand that this is not a 100 percent guarantee due to making other entrees in the same facility that might have a food you are allergic to.