Shipping, Delivery & Returns

Austin Area Orders Over $175 Qualify for FREE Delivery!

 

Shipping & Delivery

TSK door to door delivery zone

  • Austin area door-to-door delivery is $25 with no minimum order requirement. Orders over $175 qualify for free delivery within our Central Texas delivery zone.
  • To see if your zip code qualifies for delivery, check out zip code list.
  • Delivery is available Monday - Saturday, excluding holidays. We do not offer Sunday delivery.
  • SAME DAY DELIVERY IS AVAILABLE within the delivery zone if your order is placed before 1 pm. 
  • We offer UPS shipping to all Texas zip codes that are within a 1 day delivery zone.  We only offer delivery via UPS Tuesday - Thursday, excluding holidays. Same day delivery is not available via UPS.
  • You will be able to select your delivery day of the week during checkout.

In-Store Pickup

  • In-store pickup at our Round Rock headquarters is available to all customers Monday - Saturday, excluding holidays.
  • You can select your pickup day of the week in checkout.
  • Same day pickup is available. Just give us a few minutes to pack your order if you order online, or you're most welcome to walk in and place your order in store and we can pull it for you while you wait.  
  • When you pick up pre-assembled entrees, they are frozen and provided in a paper sack. Unless you have a long trip home, a cooler is not essential.

Pickup hours

Pickup hours for The Studio Kitchen

Frequently Asked Questions

When will my delivery order arrive?

Given the many orders we deliver each day, we are unable to provide a specific window of time for delivery to your door. However, you do not need to be home when we deliver as the orders are packed in polystyrene coolers or insulated bags and surrounded by frozen gel packs that have proven to keep your food safe until you arrive home later in the day.

If I want to return my delivery cooler or insulated bags, can you pick them up?

We pick up coolers and bags on your next delivery. You can also drop them off at The Studio Kitchen (2111 Sam Bass Road, Suite 1600). We reuse and recycle the coolers and gel packs to provide sustainable meal delivery solutions.

Do I need to throw away the gel packs inside?

No, please send them back. These food-safe gel packs are filled with water and can be used again. We like to reuse the ones that are in good condition.


Return Policy

 Due to the fresh nature and health codes, we do not accept returns. If you have a problem with your order or meals, please contact us. We'll do our best to resolve the issue.